We try and ship all orders as quickly as possible. Orders that included personalized items typically take an additional 3-5 business days to process but may take as much as 10 additional business days to complete. If you have a deadline to meet, please contact us and let us know.
Changes to Order
If you have any questions about the personalization of your item, please contact us before placing your order. Once we receive your order we begin processing as quickly as possible and cannot guarantee that we will be able to make any changes. We're sorry, because personalized items are not resalable, personalized items cannot be returned unless there is an error on our part. Please triple check your spelling and font/color choices before completing your order.
If you would like multiple lines of text, a unique font, or a design on an item, please contact us via email or phone to discuss your custom project. We would be happy to provide you with a quote.
There isn't a right or wrong order to monogram initials. Different countries have different traditions. Our monograms are done in the order that you enter them in and will display in the image for you to review and approve before adding to the cart. Three letter monograms do have the middle initial larger. If you would prefer all the letters be the same height select name/text and enter the three letters.
Return Policy for Personalized Items
We're sorry, because personalized items are not resalable, personalized items cannot be returned unless there is an error on our part. Please triple check your spelling and font/color choices before completing your order. Although rare, we will also accept returns for damaged merchandise.
Personalized items are custom made to order. The cost of customization is included in the price of the item.
We recommend that you look at the product photo and read the product description carefully to understand the personalization style. If you have additional questions or concerns, please contact us via phone or email before completing your order.
We always make your custom embroidery as big as possible, but sizes may vary based on length of name, method of stitching and placement on bag, backpack, etc. Some fonts, like Curlz, have a varying baseline and some fonts are only uppercase or lowercase. This adds to uniqueness of your personalized item. Our thread color selection will take into account the other colors on the bag and design. So if the item you are personalizing has hot pink trim, then you can be assured that the hot pink thread will match.
Bulk or corporate order
We welcome your business. Please contact us via email or phone to discuss your bulk or corporate order. We would be happy to provide you with a quote.